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If you can provide our team with your original order number from a purchase within the last 4 years, we should be able to access this information for you.Get in touch via our online chat or by emailing the customer service team at <a data-fr-linked="true" href="mailto:enquiries@valtti.co.uk">enquiries@valtti.co.uk</a>.

If you can provide our team with your original order number from a purchase within the last 4 years, we should be able to access this information for you. Get in touch via our online chat or by emailing the customer service team at enquiries@valtti.c

Can I Trace A Previous Order To Ensure I Buy The Same Colour And Finish?

General

What is your delivery policy

Do you offer free delivery

Can I collect from store?

Can I change my delivery information?

Can you deliver to my address?

Delivery

What is your returns policy?

My item is faulty

Returns

I'm looking to shop for a specific Tikkurila colour

I can’t find the colour I want online

How does your colour matching service work?

I am looking for colour cards

Colour recommendations

Can You Provide a RAL Code For Tikkurila Colours?

Can You Tint My Paint Using A Hexadecimal Colour Formula (A Hex Code)?

Viewing Colours On The Tikkurila UK Website?

How Is Colour Matching Done?

How Accurate Is The Colour On The Chip And Colour Cards To The Paint Colour I Will Receive?

Why Do The Online Representations Look Different To The Colour Card/Actual Product?

Can You Tint My Paint Using An RGB Colour Formula?

Can You Tint My Paint Using A Pantone Reference?

Can I Still Order Colours That Are Not On The Colour Card?

Can I Purchase Sample Pots In Any Finish?

What Colour Ranges Are Your Paints Available In?

Do You Colour Match?

How Do I Order A Colour Match Online

Colours

Do you sell tester pots?

Samples

I'm having problems checking out

How do I enter a discount code?

What payment types can I use online?

When will my credit or debit card be charged?

Can I cancel or change my order?

Help Placing an Order

How much paint do I need?

Where is my nearest store?

Tips & Tricks

Product Queries

What Raw Materials Are Included In Paints?

How Will Tikkurila Ensure That The Used Raw Materials Are Safe And Of High Quality?

Where Does Tikkurila Purchase Its Raw Materials And Packaging Materials?

How Does Tikkurila Ensure The Responsibility Of Its Suppliers?

Raw Materials

Does Your External Masonry Paint Have A Minimum Temperature For Use?

How Many Coats Of Paint Should I Use?

How Long Should I Leave Paint To Dry Between Coats?

Is Your Paint Suitable To Apply By Roller?

What Should I Use To Clean My Paint Brushes?

How Long Does My Paint Need To Cure?

How Do I Ensure Safe Use Of Tikkurila Products?

How Soon Can I Use The Room After Painting?

Application

Where Are Tikkurila Paints Developed And Produced?

Are Tikkurila Operations Certified?

How The Quality Of Products Is Ensured?

How is the health and environmental impacts of the development and manufacturing process of paints are taken into consideration?

Are There Ever Any Mistakes In The Manufacturing Process? Are Some Batches Non-Marketable? If Yes, What Happens To Such Batches?

Development and Manufacture of Paints

How Are The Emissions From Production Measured And Monitored?

Where Are The Greenhouse Emissions Generated In Paint Production?

Is Wastewater Cleaned Locally At The Production Facilities?

What Are The Negative Impacts Of Paint Factories And How Those Are Taken Into Consideration?

Environmental Protection

Are Tikkurila's Products And Raw Materials Tested On Animals?

Ethics

Do You Have Technical Data Sheets Available?

What's The Difference Between Water-Based And Oil-Based Paint?

Is Your Exterior Paint Microporous?

What Type Of Paint Can Be Used On Radiators?

Is Your Paint Low Odour, Non-Toxic And Safe For Children?

Minimum Contents

How Do I Know If A Paint Is Breathable?

What Do You Mean By Sheen Level?

Are Your Low Sheen Paints Scrubbable?

Light Reflectance Values

Paint Finish

Which Primer/Undercoat Do I Need?

Do I Need To Prime Every Time That I Want To Freshen My Walls With Another Coat Of Paint?

Any Advice For Painting With Bold Colours?

Primer

Are The Raw Materials Used By Tikkurila Reach Regulated?

What Is CLP And How It Affects Tikkurila Business?

How The VOC Emissions Are Regulated?

How The Biocide Regulation Affects Tikkurila Business?

Regulation

How Do I Paint Exterior Alloy?

How Do I Paint Exterior Aluminium?

How Do I Paint Exterior Ash?

How Do I Paint Exterior Brickwork?

How Do I Paint Exterior Beech?

How Do I Paint Bitumen Roofs?

How Do I Paint Building Boards (OSB, PLY)?

How Do I Paint Exterior Cement Substrates?

How Do I Paint Exterior Timber Cladding?

How Do I Paint Exterior Concrete Walls?

How Do I Paint Exterior Concrete Block?

How Do I Paint Exterior Composite Doors?

How Do I Paint Exterior Corrugated Iron?

How Do I Paint Exterior Decking?

How Do I Paint an Exterior Wooden Door?

How Do I Paint Downpipes and Gutters?

How Do I Paint a Wooden Exterior Fence or shed?

How Do I Paint an Exterior Metal Fence?

How Do I Paint Exterior Floors?

How Do I Paint Fir?

How Do I Paint Fletton Brick?

How Do I Paint My Wooden Garden Furniture?

How Do I Paint Metal Garden Furniture?

How Do I Paint a Previously Painted Gloss Exterior Wooden Surface?

How Do I Paint Exterior Hardwoods?

How Do I Paint K Rend?

Can I Paint Lead?

Can I Paint an Exterior Limewash Wall?

How Do I Paint Limestone/Lime Rendered Walls?

How Do I Paint Exterior Masonry?

How Do I Paint Asphalt?

How Do I Paint Galvanised Steel?

How Do I Paint GRP?

Is There A treatment to Stop Knots?

Substrates and Surfaces - Exterior

Is Responsibility And Sustainable Development Important For Tikkurila?

How Is Tikkurila Developing The Responsibility And Sustainability Of Its Business Operations?

What Are The Environmental Impacts Of Tikkurila's Operations?

How Is Tikkurila Reducing The Environmental Impacts Of Its Operations And Products?

How Does Painting Contribute To Sustainable Development?

What Are The Key Environmental Arguments Of Tikkurila Interior Products?

Which Eco-Labels Are Granted To Paints?

How Tikkurila Mitigates The Climate Impacts Of Its Operations?

Sustainability

I've Purchased Your Emulsion And It Is Not Covering Properly

I Have Bordering/Picture Framing Around The Edges Of My Wall

My Internal Trim Paint If Not Covering

I'm Experiencing Pinholing When Spraying Tikkurila Paints

I've Applied Your Paint, But Am Seeing Blistering On The Surface

I've Left Your Paint To Dry But It Still Feels Soft

Troubleshooting

Where Can I Use Metallic Paints?

What Paint Is Best For Painting A Bathroom?

Do You Sell Floor Paint?

How Do I Paint Interior Alloy?

How Do I Paint Interior Aluminium?

How Do I Paint Interior Ash?

How Do I Paint My Basement?

How Do I Paint My Bathroom Walls?

How Do I Paint Brass?

How Do I Paint Interior Brickwork?

How Do I Paint Interior Beech?

How Do I Paint Interior Ceilings?

How Do I Paint Interior Cement Substates?

How Do I Paint Interior Ceramic Tiles?

How Do I Paint Interior Chipboard?

How Do I Paint Interior Concrete Walls?

How Do I Paint Interior Concrete Block?

How Do I Paint Interior Composite Doors?

Can I Paint a Cork Floor?

Can I Paint Marble?

Can I Paint Marley Floor Tiles?

Can I Paint a Limewash Interior Wall?

Can I Paint Laminates?

How Do I Paint Copper Pipe?

How Do I Paint Interior Doors?

How Do I Paint Drywall?

How Do I Paint New Plaster?

How Do I Paint Internal Lime Plaster?

How Do I Paint Melamine?

How Do I Paint MDF?

How Do I Paint Kitchen Cupboards?

Do You Have Paint Suitable for Hospitals?

How Do I Paint Interior Furniture?

How do I Paint an Interior Floor?

How Do I Paint Flakeboard?

How Do I Paint Interior Floor Tiles?

How Do I Paint A Previously Glossed Interior Wood Surface?

How Do I Paint Interior Hardwoods?

How Do I Paint Hardboard?

How Do I Paint Asbestos?

How Do I Paint Bronze?

How Do I Paint Cedar?

How Do I Paint Fibreglass?

How Do I Paint Glass?

How Do I Paint Idigbo?

How Do I Paint Laminated Logs?

How Do I Paint Mahogany?

How Do I Paint Oak?

How Do I Paint Pine?

How Do I Paint Plastic?

How do I paint Interior Wood?

Substrates and Surfaces - Interior

Can I Trace A Previous Order To Ensure I Buy The Same Colour And Finish?Updated 2 years ago